MoneyBook is published by FEXO FZC LLC. This page explains how to request deletion of your MoneyBook account and the data in it.
1. Delete your account from the app
- Open the MoneyBook app and sign in.
- Go to Settings.
- Scroll to the bottom and tap Delete account.
- Confirm with your password, then confirm the warning.
Your account is then scheduled for permanent deletion in 30 days. A banner in the app counts down the days, and you can keep using the app normally during that time.
2. Delete your account from a browser
- Open app.moneybook.ae and sign in.
- Go to Settings.
- Choose Delete account and confirm with your password.
It is the same account and the same 30-day countdown, whichever one you use.
3. If you change your mind
During the 30 days, open Settings and choose Keep my account. The countdown stops and nothing is lost. Your books, entries and photos were never touched while the countdown ran.
After the 30 days the deletion is permanent and cannot be undone by us or by you.
4. What is deleted
On the due date, these are removed permanently from our live systems:
- Your account: name, email address, phone number, password and sign-in sessions
- Every business and book you own
- Every entry, amount, note, date, category and payment mode in those books
- Every bill photo and attachment you uploaded
- Your contacts: customers, suppliers and staff, with their names, phone numbers and balances
- Your recurring entries, budgets, custom fields and receipt branding
- Your devices, notification tokens and app preferences
- Your team invitations and memberships
Your email address is freed, so you can create a new MoneyBook account with it afterwards if you want to.
5. What is kept, and why
| What | Why | How long |
|---|---|---|
| Entries you wrote in someone else’s business, as a staff member or team member | Those records belong to that business owner, not to you. Your name is removed from them. | Kept by that business |
| A record that an email address previously bounced or was marked as spam | So we never send mail to a dead address again. It holds the address only, nothing about you or your books. | Indefinitely |
| An internal audit line recording that a deletion happened | Proof that we did what you asked. It holds the account identifier and the date, not your books. | Indefinitely |
6. How long it takes
| When | What happens |
|---|---|
| Day 0 | You request deletion. The account keeps working and a countdown starts. |
| Days 1 to 30 | You can cancel at any time and lose nothing. |
| Day 30 | The account and all the data listed above are permanently deleted from our live systems. |
| Within 30 more days | Our encrypted backup copies age out, so nothing of yours remains anywhere within 60 days of your request. |
7. Delete your data but keep the account
If you only want to start again with an empty app, you do not have to delete the account. In the app, delete individual entries, whole books, or use Settings → Trash to remove them for good. Anything you delete inside the app is scrubbed from our systems 30 days later, and out of backups within 30 days after that.
8. If you cannot sign in
If you have lost access to your account and cannot complete the steps above, write to us from the email address on the account and we will handle the request for you:
FEXO FZC LLC
Email: help@moneybook.ae
Web: moneybook.ae
We answer within 30 days. Full detail on what we hold and why is in our Privacy Policy.